Question 1

How do I make an appointment ?

Accepted Answer

Simply click Contact Us.

Question 2

Do you offer in-person visit or tele-health?

Accepted Answer

I offer in person sessions as well as tele-health sessions.

Question 3

How long is each session?

Accepted Answer

Each session is between 50 - 55 minutes.

Question 4

Do you accept insurance?

Accepted Answer

I  accept Aetna, BCBS, Baylor Scott & White,  Cigna, United Health Care/ UMR.

Question 5

What does a typical session cost?

Accepted Answer

The cost depends on your insurance plan. The charges would depend on the contracted rate with the insurance company. It would be best if you would verify your benefits with your insurance company before the first session.

Question 6

Do I need to complete paperwork before I come in?

Accepted Answer

Yes, we will send you paperwork. We request that all clients send it back to us 48 hours before the appointment so we can verify all the information and make sure you are all set for your appointment.

Question 7

Why do I need to provide a credit / debit card on file?

Accepted Answer

We request clients for a card on file for payment towards the session charges. It will be used towards co pay, deductibles, no show or late cancellation

Question 8

What is your cancellation policy?

Accepted Answer

Clients who are unable to keep their scheduled appointments are expected to call and cancel the appointment or reschedule the appointment, 24 hours in advance to avoid being charged the late cancellation fee. The late cancellation fee is the charge of a full session. We can be reached at 972-357-6387 or you could email at admin@zen-counseling.com to avoid late cancellation fees.

Question 9

What should I expect at my first session?

Accepted Answer

Your first session will be an intake session, where you will get to know your counselor, and your counselor will get to know you and your concerns. This is an opportunity to determine if we are the right fit for you.

Compassion. Integrity. Inclusivity. Respect.

Frequently asked questions